Terms and Conditions

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If you do not agree with the General Conditions, please leave the Website and refrain from using the Services offered. The use by the user of the Website will be understood as full and unreserved acceptance of the General Conditions established herein.

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When you register on the Website, you will be asked to provide Grupo Santo Eden with certain information that will include, among others, name and surname, address, telephone number and a valid email address, (if applicable), among others.

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It reserves the right to offer you third-party services and products based on the preferences that you indicated at the time of registration or at any time thereafter; Such offers may be made by Grupo Santo Eden directly by said third parties, for which Grupo Santo Eden casa may share with said third parties the information provided by the user in accordance with the Grupo Santo Eden Privacy Notice.

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By creating their profile and / or using this Website and / or the Grupo Santo Eden mobile application, the User expresses their consent to these Terms and Conditions. The information on this site is intended to provide general guidance on issues related to the sale of real estate, advisory services; the following services, as appropriate: the collection, classification, handling and sending of information to Credit Information Societies and receipt of information from said Credit Information Societies for the purposes set forth in this Privacy Notice and in which such information is required , relative to (i) their credit history, and (ii) credit operations and others of a similar nature that they maintain or have maintained with financial entities and commercial companies; credit or risk rating; verification and / or confirmation of identity or general data; alerts, monitoring of credit behavior, as well as the collection, classification, management and sending of credit information or information related to it that affects or may affect the determination of credit behavior and payment capacity, as well as perform internal simulations of: ( i) mortgage loans for the purchase of a property (ii) mortgage refinancing; (iii) obtaining liquidity credits with mortgage guarantee, (iv) purchase of land, (v) remodeling and / or construction credits; advice to initiate the approval process for the respective credit with the financial entity (s) selected by the User on the Grupo Santo Eden Website; as well as to provide the follow-up and coordination that Grupo Santo Eden deems appropriate, with said financial entities for the follow-up and, where appropriate, completion of the approval process of the respective loan; of Grupo Santo Eden (hereinafter "Grupo Santo Eden").

These Terms and Conditions are binding between you (the "User" and / or "Seller" and / or "Buyer") and Grupo Santo Eden, therefore, they constitute the entire agreement between the parties for the use of the Website and the application. mobile owned by Grupo Santo Eden, including the provision of Grupo Santo Eden's online services (hereinafter the “Services”).

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Grupo Santo Eden reserves the right to add or modify the Terms and Conditions at any time. All modifications that are made to these Terms and Conditions will be notified to the User through the Website, the mobile application and / or email and will take effect when they are updated.

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Any breach of the Terms and Conditions empowers Grupo Santo eden to terminate any relationship with the User, Seller and / or Buyer without the need for a judicial or extrajudicial requirement.

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The User declares to be of legal age, have full legal capacity to use this Website and to be bound in accordance with these Terms and Conditions, as well as having sufficient financial means to meet their obligations assumed in accordance with these Terms and Conditions , when applicable. In the case of representing a legal person, you declare that you have the necessary legal powers to commit your client in accordance with these Terms and Conditions. Consequently, you declare that all the information provided to create your user account is real, truthful and verifiable and releases Grupo Santo Eden from any liability arising from this point.

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Likewise, the User expresses his interest in contracting the Services of Grupo Santo Eden, once the legal documents provided by Grupo Santo Eden have been accepted. Each User account must be used only by one person and each User is solely responsible for the use and management of their account. In case of using the Website and / or the mobile application, the User accepts that the security procedures of Grupo Santo eden are commercially reasonable. The user is prohibited from allowing third parties to use their personal password to carry out any type of action.

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The application and impact of laws can vary widely based on the specific circumstances involved. Due to the changing nature of laws and regulations, as well as the inherent risks of electronic communication, delays, omissions, or inaccuracies may arise in the information included on this Website and / or the mobile application. Consequently, the site should not be used as a substitute for consulting an employee or authorized consultant of Grupo Santo Eden or other competent advisers. Before making any decision or action, it is suggested that you consult with Grupo Santo Eden staff.

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The User may authorize Grupo Santo Eden to collect their personal identification data, which will allow us to keep them updated on our products and services through email or any other means of printed and / or electronic communication. If you do not wish to receive correspondence from us in any of these ways, it will be sufficient for you to specifically indicate this, duly marking the corresponding option.

Certain links on this Website and / or the mobile application connect to other Websites maintained by third parties over which Grupo Santo Eden has no control. Grupo Santo Eden does not make statements about the veracity of the information or any other related aspect contained in other Websites.

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Services

The User of the Website and / or of the mobile application may schedule the Services of Grupo Santo Eden, which consist of a visit by an employee and / or consultant Grupo Santo Eden, in order to receive advice regarding their property.

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Grupo Santo Eden reserves the right to provide its Services solely and exclusively to the geographical areas previously determined by Grupo Santo Eden. Therefore, if the property is located outside the geographical area determined by Grupo Santo Eden, Grupo Santo Eden will notify the User of such fact and expressly reject the provision of the Services.

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The Services provided through the Website are free. Real estate valuation advisory services during the visit are also free. Grupo Santo Eden, its employees and / or advisers may not receive any disbursement in respect of the Services described here. Once the user decides to contract Grupo Santo Eden to provide the other Services, then Grupo Santo Eden, its employees and / or advisers may receive payment for the contracted service, in accordance with the legal document provided by Grupo Santo Eden.

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Grupo Santo Eden may from time to time publish promotions related to the Website and Services, for which it will indicate which ones with the Special Conditions. The promotions that Grupo Santo Eden offers at the time related to the Website and / or Services may include offers and services from Third Parties with whom Grupo Santo Eden has commercial relationships, which may discounts, special payment plans, among others, so that We reserve the right to modify, terminate or adapt promotions or offers at any time. We are not responsible for the products or services provided by such third parties.

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The Special Conditions will be added to the conditions, and will be considered a part of them, for the purposes of the applicable Services, and will prevail over the Conditions in the event of a conflict with respect to the applicable Services. Regarding the Promotion in question, you agree that: (i) they must be used for the desired purpose, and in a lawful manner; (ii) they may be invalidated by Grupo Santo Eden at any time for any reason, without liability; (iii) will be governed in accordance with the specific conditions that Grupo Santo eden establishes for said promotion; and (iv) may expire before you use them.

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Promotions will be notified and will take effect at the time they are posted on our Website.

The Grupo Santo Eden Services triggered at the time of scheduling a visit, through the Website are strictly advisory and the User must expressly approve the services after the visit that derive from the hiring of Grupo Santo Eden, through the legal documents provided by Grupo Santo Eden, its employees and / or advisers. The User hereby agrees to deliver the documents requested by Grupo Santo Eden, its employee and / or advisor at the time of the legal questionnaire for the property. The documents and information provided by the User may be digitized by the Grupo Santo Eden employee and / or advisor and their use and disclosure will be protected in accordance with the Grupo Santo Eden Privacy Notice: Privacy Policy.

The User hereby accepts and acknowledges that he will allow Grupo Santo Eden employees and / or advisers access to the property, at the agreed time. Grupo Santo Eden employees and / or advisers will clearly identify themselves with a service number and in uniform. Grupo Santo Eden is not responsible for the access granted by the User to people outside Grupo Santo Eden to the property.

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During the visit, Grupo Santo Eden will analyze the property in order to inform the Seller of the approximate commercial situation of its property. Grupo Santo Eden will advise the Seller to determine the approximate market price of his property and the most appropriate way to dispose of it, taking into account its characteristics. Likewise, Grupo Santo Eden will guide, through a legal questionnaire, the Seller in relation to the procedure and the legal instruments necessary for managing the property sale and purchase operation and the integration of the essential documentation, necessary for the deed of said sale before Public notary.

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The Seller must maintain the property in clean, hygienic and safe conditions for the initial visit and subsequent visits.

Grupo Santo Eden is not responsible for errors or omissions, nor for the results obtained from the use of the information contained in the Website and / or the mobile application or for the information provided by its employees and / or advisers. All the information on this Website and / or the information provided during the visit is provided "as is" without guarantee of completeness, accuracy, punctuality or the results obtained from the use of this information and without guarantee of any kind, either express or implied.

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The information presented by Grupo Santo Eden is merely informative and is taught and delivered with the sole intention of providing free advice on the real estate market in Mexico and the property for sale in question, among others.

Grupo Santo Eden, its employees and / or advisers, at no time undertake to sell a property within a specified period.

The information provided by Grupo Santo Eden regarding the possible terms of sale of a property, at no time constitute a commitment or responsibility of Grupo Santo Eden to sell the property, and only represents an approximate term provided by the advisors and / or employees of Santo Eden Group. Grupo Santo Eden, its employees and / or advisers will not be liable in the event that they are unable to attend a program visit, nor will they be liable or creditors of any penalty in the event that they arrive late or do not show up, for any reason attributable to Grupo Santo Eden, the User and / or any other party.

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Additionally, Grupo Santo Eden may make inquiries to the Credit Bureau, directly or through third parties that provide these services, regarding the User and perform an analysis of their credit history so that if the User requests it to Grupo Santo Eden, Grupo Santo Eden supports you in the negotiations with financial and / or commercial entities for the granting of financing to the User for the acquisition of real estate, their remodeling, generating greater transparency for the User and providing the possibility of acquiring a competitive financial product, that fits your needs and in accordance with your credit profile.

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In order to perform the aforementioned Service, the User specifically authorizes Grupo Santo Eden to carry out the collection, classification, handling and sending of information to Credit Information Societies and receipt of information from said Credit Information Societies for the purposes provided in These terms and conditions, including without limitation, Grupo Santo Eden may request and receive data from credit history reports and other data about the User that Grupo Santo Eden legitimately receives from third parties, to include them in their Personal Information.

By virtue of the foregoing, by this electronic means the User expressly authorizes Grupo Santo Eden to carry out periodic consultations of their credit history through its authorized officials, during the time that they maintain a legal and / or commercial relationship with Grupo Santo. Eden, in the Credit Information Companies that it deems appropriate; the foregoing once the User has provided the data that identifies him, in accordance with the general rules to which the operations and activities of Credit Information Societies must be subject. The User is aware and expressly accepts that this electronic file and / or electronic medium and / or data message remains the property of Grupo Santo Eden and / or any Credit Information Society from whom the credit information service is requested, for the purposes of Article 28 of the Law to Regulate Credit Information Companies. By virtue of the foregoing, the User hereby and under protest of telling the truth states that the information provided to Grupo Santo Eden through the Grupo Santo Eden Website is true, so that otherwise, it will be rejected , forcing itself to remove Grupo Santo Eden safely from any controversy, litigation, procedure or claim of any nature.

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Once the data from their credit history reports have been consulted, Grupo Santo Eden, its employees and / or advisers, will assist the User in reviewing their status in the Credit Bureau, preparing their credit history, as well as simulating: (i) mortgage loans for the purchase of a property (ii) mortgage refinancing; (iii) obtaining liquidity credits with mortgage guarantee, (iv) purchase of land, (v) remodeling and / or construction credits.

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Grupo Santo Eden will make a comparison of the different financial products available in the market offered by the various financial institutions granting loans. For this reason, Grupo Santo Eden will share the personal data provided by the User with financial entities and third parties, in order to comply with the service. To learn more about the data that is shared, we ask you to read the Privacy Notice made available on our Website.

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Grupo Santo Eden provides the User with advice to initiate the approval process for the respective credit with the financial entity (s) selected by the User on our Website; as well as giving the necessary follow-up and coordination, within reason, with said financial entities for the follow-up and, where appropriate, culmination of the process.

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Any analyzes and estimates that we provide as part of Grupo Santo Eden's services are for illustrative and informational purposes only and we may choose to consider, ignore, emphasize or downplay certain factors in our sole and absolute discretion. Likewise, you acknowledge and accept that Grupo Santo Eden is not a financial entity or person that grants financing of any nature, and that Grupo Santo Eden will only make the services available to you in accordance with these terms and conditions, without any liability on the part of of Grupo Santo Eden.

All information about our Services is presented for educational purposes only. We do not guarantee that the information that we present as part of our Services, regarding the credit report, is the same information that can be used or reviewed by a third party to evaluate your credit history or eligibility for any particular product or service.

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The use of our services is not a substitute for personal and professional advice or assistance regarding your finances, your credit history, or the determination of your credit score.

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Under no circumstances will Grupo Santo Eden, its employees, advisers, partners or agents be liable to the User, or any person, for the decisions made or for the procedures carried out by virtue of the information on this Website and / or mobile application, or of any consequential, special or similar damages, even when the possibility of such damages has been notified.

Grupo Santo Eden reserves the right to modify the Terms and Conditions at its sole discretion and / or suspend and / or change and / or terminate the Services, which it will notify promptly, through the Website and / or the mobile application .

Grupo Santo Eden reserves the right to carry out, at any time and without prior notice, any modification or update of its contents and services in general, as well as any elements that make up the design and configuration of the Website and / or the application. mobile phone and the corresponding conditions of access and use.

General Norms

By way of example, and in no way limiting, the User agrees to:

• Access the Website and / or the mobile application through authorized means. Grupo Santo Eden will not be responsible in the event that the User does not have a compatible device or has downloaded a version of the mobile application that is incompatible with their device;

• Not to assign or otherwise transfer User access to any other person or entity;

• Not to make unauthorized or fraudulent use of the Website and / or the mobile application;

• Access or attempt to access restricted resources on the Website;

• Use the Website and / or the mobile application for illicit, illegal purposes or effects, contrary to what is established in these Terms and Conditions;

• Cause damage to the Website or to the systems of its suppliers or third parties;

• Causing or launching any program or script for the purpose of extracting, indexing, analyzing or otherwise prospecting for data from any part of the Services or unduly overloading or blocking the operation and / or functionality of any aspect of the Services;

• Attempting to gain unauthorized access or damage any aspect of the Website, the mobile application and / or Services or their related systems or networks;

• Attempting to access, use and / or manipulate the data of Grupo Santo Eden;

• Not to introduce or disseminate content or propaganda of a racist, xenophobic or, in general, discriminatory, pornographic, apology for terrorism or that threaten, violate or may violate or violate human rights;

• Not to introduce or spread data programs (viruses and / or harmful software) on the network that are likely to cause damage to the computer systems of Grupo Santo Eden, its suppliers, third parties or, in general, any user of the Internet;

• Not to disseminate, transmit or make available to third parties any type of information, element or content that violates fundamental rights and public freedoms recognized constitutionally and in international treaties;

• Not to disseminate, transmit or make available to third parties any type of information, element or content that constitutes illegal or unfair advertising;

• Not to transmit unsolicited or authorized advertising, publicity material, "junk mail or spam", "chain letters", "pyramid structures", or any other form of solicitation, except in those areas (such as commercial spaces) that have been exclusively designed to do so through an express communication from Grupo Santo Eden, duly and timely communicated on the Website;

• Not to introduce or disseminate any false, ambiguous or inaccurate information and content in a way that misleads the recipients of the information;

• Not to disseminate, transmit or make available to third parties any type of information, element or content that implies a violation of the intellectual and industrial property rights, patents, trademarks or copyright that correspond to Grupo Santo Eden or third parties;

• Not to disseminate, transmit or make available to third parties any type of information, element or content that implies a violation of the secrecy of communications and the legislation of personal data and, in general, all the legal rules that regulate the protection and promotion respect for the private life and intimacy of people and their families.

• The User undertakes to remove in peace and safety and to indemnify Grupo Santo Eden against any possible claim, fine, penalty, sanction or compensation of any nature, derived from the breach by the User of any of the aforementioned rules of use, reserving Furthermore, Grupo Santo Eden has the right to request compensation for corresponding damages.

Likewise, Grupo Santo Eden reserves the right to cancel the access of Users who make inappropriate use of the Website and / or the mobile application or do not respect the observations and prohibitions provided by these Terms and Conditions.

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These Terms and Conditions will be governed and interpreted by the federal legislation in force in the United Mexican States, in particular with respect to data messages, electronic contracting and electronic commerce. The parties agree to submit to the exclusive jurisdiction of the courts and tribunals of Mexico City for the interpretation, scope, compliance or controversy derived from this document or the relationship between them.

Last update date: November 10, 2020.